Company Information and Conditions of Sales
(Notes in accordance with Japanese Mail Order Laws)


industria   imitazione
Company Name TROTTLA
Director Shin Takagi
Closed on Sunday
Other charges on ordering Consumption Tax, money transfer fees
Deadline for ordering Please see our website.
Delivery date We inform you with confirmation of your order.
If we need to change the date at later time, we will also let you know.
How to pay Bank transfer only.
Payment due 1 week from the date of order. (a case in Japan)
Returns and replacement policy For returns and replacements, please email us in advance.
You may return only inferior items, or if you are not satisfied with the goods because of our error.
We will either exchange it for a new item, or give you a full refund.
Returns delivery cost If the return is result of your change of mind,
you are liable for the full shipping costs and any other charges necessary to return the goods to us.

For inferior items,
we cover the cost of the returns and other charges necessary.
Data protection The personal information that you give us is managed under a strict condition,
and will never be supplied, nor disclosed to a third-party.
The condition of sales is in accordance with Japanese Laws.
Laws of the countries to which they are exported have no effect under any circumstance.
For instance, even if there is the legal system concerning industrial products and dolls which is valid within the UK, it has no effect within Japan. In no event will Trottla be liable for compensation based on the laws of any other countries.
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